Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.

General Information. When you sign up to use the App, We collect Personal data about you such as:
1) Required Personal Data:

Your required personal information allows Suramericana Team to manage all necessary data required for meeting SURA Insurance Customers needs. For example, Personal data  is used for the predefined message into WhatsApp chat message field with either SURA Legal Assistance, or SURA Medical assistance, or SURA General Assistance. It is also used to identify that You are a customer of Suramericana with active SURA insurance. Based on Your country of residence, You will be able to view additional screen - the "Car Insurance Cost" screen for Mexicans.

2) Optional Personal Data:

Emergency Contact allows user to select one contact info from the mobile contacts and to send in-app or message alerts to the selected Emergency Contact Person in case of emergency situation.

Location. When You use the App, You may choose to provide your current location. This allows You to:

HealthKit data/ Google Fit . When You use the App, You may choose to provide personal information about Your health such as:

Everything You post or make available only to Us, We see as member data. And this data is not shared with any other parties. 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

In order to provide a better user experience, We have integrated data statistics tools in the App, they won't collect Your health data or privacy data and are only used for CRASH targeting and to measure the features that uniquely matter to the users.

We use third party analytics tools, Google Analytics, to help Us measure traffic and usage trends for the Service. Google Analytics collects information such as app usage information. We may use the information get from Google Analytics only to customize and personalize Your App experience for statistical purposes and analytics.


You can use the app without giving us permissions. However, if you do, Suramericana Team will be able to access:

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

The information is used to provide medical and legal assistance services, to be contacted for the offer of products and services and for the other purposes contained in the privacy policy that can be consulted at, where are the contact channels, and how to exercise my rights to revoke authorization, know, update, rectify and delete my information.